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The Health Literacy Workplace Toolkit
The toolkit has information and practical tools to help health and community workers respond to health literacy needs. This means making it easier for people to access, understand, appraise and use health information and services. It also means creating a supportive environment. This is important in meeting the quality standards set for health and community sectors.
It doesn't matter where you start. Scroll down to the topic that's important for you today – and jump right in.
Don’t forget to check out the Resources and Background button for more examples, videos, references and links.
When you climb back out, we'd love to hear from you! Please let us know how you found this toolkit and any suggestions to improve it.
Spoken communication
- Two-minute tips
- Tailoring information to the consumer's needs
- Checking understanding with the Teach-back method
- Tools to support spoken communication
- Responding to emotions
- Giving bad news
- Speaking with people when the main language isn't English
- Speaking with people who are hearing impaired
- Speaking with people who are deaf
- Speaking with people who have a communication impairment
- Motivational Interviewing
- Motivational Interviewing step-by-step guide
- Motivational Interviewing tools to assist
- Communicating by telephone
Written communication
- Two-minute tips
- What's your point
- Use plain language
- Word and phrase swap
- Writing as a Tasmanian public servant
- Layout and visual presentation
- Using images
- Creating and using forms
- Writing for the web
- Assessing readability
- Writing for low literacy (Easy English)
- Writing for people who are visually impaired
- Writing for people whose main language isn't English
- Checklist
People with additional communication needs
- Speaking with people when the main language isn't English
- Speaking with people who are hearing impaired
- Speaking with people who are deaf
- Speaking with people who have a communication impairment
- Writing for low literacy (Easy English)
- Writing for people who are visually impaired
- Writing for people whose main language isn't English
Improving the health literacy environment of services
- Policies and protocols to support health literacy environments
- Signage that makes sense for everyone
- Reception that supports people with low health literacy
- Encouraging questions from your consumers
- Using technology to support people with low health literacy
- Ten attributes of a health literacy organisation
- More information about improving the health literacy environment of services
Improving health literacy
Workplace assessment tools
- Assessing the health literacy environment of your workplace – overview
- Assessing policies and protocols about communication and health literacy
- Spoken communication self-assessment
- Spoken communication workplace assessment
- Written communication workplace assessment
- Signage workplace assessment
- Reception and telephone use workplace assessment
- Communication and health literacy staff training workplace assessment tool
- Medication and health literacy
- Communications reminder checklists
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