Staff communication training - workplace assessment tool

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Acknowledgement

The structure of this assessment tool is influenced by D DeWalt et al., Assessment Tools, Health Literacy Universal Precautions Toolkit, Agency for Healthcare Research and Quality, Rockville MD, 2014, viewed 21 July 2014, www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/index.html

Select one answer that most accurately describes your Service:

Doing well: Our service is doing this well.
Could be better: Our service is doing this, but could do it better.
Not doing: Our service is not doing this.
Not sure or N/A: I don't know the answer, or it is not applicable to our service.

No.	Question	Doing well	Could be better	Not doing	Not sure/N/A
1.	The service provides an orientation program for all staff and volunteers likely to interact with consumers.
2.	Orientation includes familiarisation with the layout of the facility, the range of services provided and symbols used in signage and other written communication
3.	Orientation includes information about literacy, ways to refer consumers to literacy support services, health literacy, effective communication and the resources available through the DoH Communication and Health Literacy Workplace Toolkit.
4.	Staff are trained in the use of translation and interpreting services.
5.	The service provides yearly on-site training or workshops about communication and health literacy for staff and volunteers.
6.	The service has resources about communication and health literacy available to all staff and volunteers.
7.	The service offers Continuing Medical Education (CME) credit courses on communication and health literacy.