Medication and health literacy - workplace assessment tool
Acknowledgement
The structure and content of this assessment tool is influenced by D DeWalt et al. Health Literacy Universal Precautions Toolkit, Agency for Healthcare Research and Quality, Rockville MD, 2014, viewed 21 July 2014, www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/index.html
Directions
Select one answer that most accurately describes your Service:
- Doing well: Our service is doing this well.
- Could be better: Our service is doing this, but could do it better.
- Not doing: Our service is not doing this.
- Not sure or N/A: I don't know the answer, or it is not applicable to our service.
No. | Question | Doing well | Could be better | Not doing | Not sure/NA |
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1. |
Staff use plain, everyday language. |
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2. |
Staff create an environment that encourages people to ask questions and be involved in their care. |
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3. |
Medical or pharmacy staff review medications with clients at least once a year and after significant medical events. |
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4. |
Clinical staff discuss ways to remember medication regimes and offer help setting up a system (for example, a pill box or chart). |
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5. |
Clinical staff confirm they have explained medications and medication regimes effectively, using the Teach-back method or similar. |
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6. |
Clinical staff use unambiguous language when giving instructions, and avoid or explain phrases like:
|
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7. |
Staff provide written information tailored to the person's needs, explaining their medications and medication regimes. |