Written communication checklist
Topic |
Have you . . . |
Check |
---|---|---|
Purpose |
Identified the purpose of your document? |
|
Identified who you are writing your document for? |
||
Thought about any special written communication needs your target audience may have? |
||
Content |
Considered the information your target audience needs/wants? |
|
Limited your messages by matching the content with the information needs of your target audience? |
||
Included stories or examples to explain situations or scenarios? |
||
Included the date and contact information? |
||
Plain language |
Used plain language – as you would in everyday speech? |
|
Used the active voice? |
||
Been clear and specific with instructions and advice? |
||
Deleted unnecessary words? |
||
Used 'you' and 'we' to engage your reader? |
||
Used visual descriptions that are familiar to your audience? |
||
Used plenty of headings and dot points as appropriate? |
||
Avoided clichés and overused phrases that have lost impact or are unclear in meaning, for example 'no pain, no gain'. |
||
Explained any jargon that you need to use? |
||
Checked for abbreviations, and spelled them out? |
||
Used short words, sentences and paragraphs? |
||
Organisational |
Complied with relevant policies? |
|
Used the appropriate style guide? |
||
Used the appropriate template? |
||
Structure |
Put the most important information first, in each section? |
|
Organised your content in a logical order, from your reader's point of view? |
||
Included a contents list, if appropriate |
||
Tone |
Have you focussed on positive messages? |
|
Have you avoided whenever possible the words 'should' and 'don't'? |
||
Layout and
|
Checked the formatting is consistent throughout? |
|
Made your document look appealing, with plenty of white space? |
||
Made sure your document will print or photocopy OK in black and white, if you have used colour? |
||
Web |
Considered the appropriate format for uploading to the Web? |
|
Images |
Used appropriate images, to support your message/s? |
|
Got the required permissions for using images, in relation to privacy and copyright? |
||
Provided 'alternative text' for people using screen readers? |
||
Checked the Tasmanian Government Image Library for relevant images? |
||
Provided captions? |
||
Considered the pros and cons of colour versus black and white? |
||
Considered the pros and cons of photos versus pictograms? |
||
Extra
|
Provided a list of additional information sources? |
|
Final checks |
Checked your document fulfils its purpose? |
|
Used a readability assessment tool? (Aim for reading level Grade 6–8, but use the tools as broad guides only). |
||
Asked a professional editor or communications advisor to edit your document? |
||
Asked for feedback from your target audience? |
||
Considered the need to provide your document in additional formats, including Easy English, other languages, braille, moon, large text and audio for people with low vision? |