Our facilities

• Learn about all the facilities and services available for patients and visitors at the hospital.
• For patient admission information, visit the For Patients section on our website.

Aboriginal and Torres Strait Islander services

• A hospital liaison officer (HLO)is available at the hospital.
• They can help you and your family if you are an Aboriginal or Torres Strait Islander patient.
• They provide emotional, social and cultural support.
• They also help you with discharge planning, accessing other services and follow-up care.
• Please contact us to arrange an HLO.

Admission Discharge Unit (ADU)

• The North West Regional Admission Discharge Unit is the central hub for patients being discharged.
• The ADU team will help with your discharge arrangements.
• The ADU is located on the ground floor of the hospital in the Medical Ward. 
• It’s a designated pick-up zone for patients, families and carers.
• Patients may also be transported to the main entrance by our staff for pick up.

Counselling and spiritual care

• Illness, injury and time in hospital can be difficult for you and your family.
• We have social workers and multi-faith hospital chaplains who can help you.
• Please contact us to arrange these services.

Interpreter services

• We have a person available to help you understand health information if you don’t speak English or have hearing difficulties.
• This person is called an ‘interpreter’.
• This service is free and available 24 hours a day.
• Your interpreter can help by being with you in person, through video conference or over the phone.

How to book an interpreter

• Phone: 03 6166 7000
• Email: [email protected]
• After-hours and on-call (emergency): point to the interpreter or Auslan symbol at hospital reception.

Kiosk services

• Our hospital kiosk is on the ground floor of hospital, opposite pre-admission.
• We sell food, drinks, toiletries and gifts.
• There are indoor and outdoor eating area. 
• A trolley is taken around the wards daily for patients to buy newspapers, magazines and snacks.

Opening hours

• Monday to Friday, 10 am to 4:30 pm
• Saturday to Sunday, 2 pm to 4 pm
• Public holidays, 2 pm to 4 pm

No smoking, alcohol and drugs

• You can’t smoke, use alcohol or illicit drugs at any of our hospitals or health centres.

• This includes in any building or facility, the grounds, or within five metres of their boundaries.
• Don’t bring them to hospital and ask your visitors not to bring them to hospital.
• This applies to staff, patients, visitors, contractors and anyone entering our buildings, grounds or vehicles.

Security

• All external doors are alarmed after evening visiting.
• Entrance and exit to the hospital during 8.00pm to 8.00am will be via the Emergency Department.

Telephones

• Mobile phones can be used in most areas of the hospital, including your room. 
• We’ll let you know if you can’t use them.
• Bedside phones for patients are supplied. 
• Instructions on how to use these are on the telephone handset.
• Public telephones are located at convenient positions around the hospital.

TV and radio

• Due to safety reasons, private electrical appliances, including television and radios aren’t allowed.
• Private battery-operated radios, mobile phones, iPads, iPods and tables are allowed.
• They must be used with headphones. 
• We don’t accept any responsibility if any of your items are lost.
• There’s usually an interactive patient station at your bedside. 
• You may have to pay for the television.