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Frequently asked questions
Outpatients | Telehealth
Why telehealth instead of face-to-face?
- Convenience of having your appointment at home
- Reduced travel time and cost
- Increased accessibility to services
- Possibility of including family members who don’t live close to you in your appointment
How do I book a telehealth appointment?
You can ask your clinician if your appointment is suitable for a video appointment. If it is, they will organise the date and time.
You will be sent an email with a link to join the appointment.
How do I cancel my telehealth appointment?
Please call the clinic where the appointment is. The clinic phone number is on the appointment letter you received.
How private is my telehealth appointment?
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations. Video consultations are secure, private and not recorded.
What if I don't have a smart device or suitable internet connection?
The Tasmanian Health Service provides telehealth facilities across a number of sites. Please see facilities across Tasmania. Please contact Telehealth Tasmania to coordinate this telehealth appointment for you.
Where do I get the App for my telehealth appointment?
Telehealth Tasmania uses Pexip Infinity Connect App for telehealth appointments.
The weblink to download the Pexip Infinity Connect App is included in the email invitation.
If you wish to download the App for your device, it is available here:
I can't find my invite link?
Telehealth Tasmania appointment details will be emailed do you. You will find your appointment link under Step 3 - On the Day of your Appointment. If you cannot find your appointment email, check your email calendar for a diary entry at the date and time of your appointment.
Please contact Telehealth Tasmania on 1300 027 894 if you need the link to be resent to you.
Can I do a test call?
Yes. We recommend you do a test call 2 days before your appointment. The links are available in the email invitation under Step 1 - Make a Test Call.
Web browser
Click for Web Browser Test Call
Please note Google Chrome, Edge, FireFox and Safari are supported web browsers.
PEXIP app
Click for PEXIP app Test Call
If your link does not work click the green video button and type the following in the ‘Search to Call’ field:
and click the small green video button to connect.
What if I don't have an email address?
We can send you an invitation link by SMS to enable you to access your appointment.
How long is the appointment?
A Telehealth appointment does not take any more time than face-to-face.
What is the cost of a telehealth appointment?
Telehealth Tasmania services are free for Medicare card holders.
You may be asked to give your consent to bill Medicare.
What if I need clinical support at my appointment?
Telehealth Tasmania offers supported appointments at rural facilities where you can be accompanied by a registered nurse or your General Practitioner. Please contact Telehealth Tasmania to facilitate.
How much internet data do I need for a telehealth appointment?
The data download for a video appointment is about the same as watching a YouTube video.
A video consultation uses about 230 MB on a mobile device and 450MB on a PC for a 20 minute call. Catch-up TV services typically use up to 300MB for a 20 minute show. You don’t use any data while waiting for your clinician.
