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One in 10 patients fails to attend their appointment. This causes delays to your treatment and also results in others waiting longer for an appointment. Please contact in advance if you need to change or cancel your appointment.

Changing or cancelling your appointment

It is important to keep your appointment as any investigation or treatment you require needs to be monitored by a health professional.

If you need to change or cancel an appointment, please contact the Outpatient Clinic you will be attending to organise another appointment.

Calling the Outpatient Clinic to cancel or change any appointments you can't attend, can allow another patient to have that appointment. This also helps to reduce waiting lists for clinics.

Failure to attend appointments

If you fail to attend your appointment you may be discharged from the Outpatient Clinic. This means that a new referral letter is required before requesting another appointment.

Wait list system

Facilities will maintain a wait list to register essential details about all patients requiring Outpatient Service consultation.

Removal from the Outpatient Service Wait List or Appointment Schedule

Reasons for removal from the Outpatient Service wait list or appointment schedule include:

• Patient request to have name removed
• Clinical review or administrative audit ascertains that Outpatient Service attendance is no longer required
• Advice that the patient has been or will be attending elsewhere for treatment of the same condition
• The patient:
  • Has declined the offer of a clinic appointment without valid reason
  • Has not presented for a booked clinic appointment and has not contacted the facility
  • Has not responded to audit measures and cannot be located
  • Is deceased

View the indicative outpatient appointment waiting times