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Our facilities
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Learn about all the facilities and services available for patients and visitors at the hospital.
Aboriginal and Torres Strait Islander services
- An Aboriginal Health Liaison Officer (AHLO) is available at the hospital.
- They can help you and your family if you are an Aboriginal or Torres Strait Islander patient.
- They provide emotional, social and cultural support.
- They also help you with discharge planning, accessing other services and follow-up care.
How to contact the AHLO
- The AHLO is available Monday to Friday.
- Speak to your nurse.
- Phone: 03 6166 8264
Other services the AHLO provide
- They help improve healthcare services and relationships within the Aboriginal community.
- They work with Aboriginal organisations, other service providers and government departments.
- They educate hospital staff about Aboriginal and Torres Strait Islander culture.
Multicultural health services
- A Multicultural Health Liaison Officer (MHLO) is available at the hospital.
- They can help you and your family if you are a refugee, international student or migrant.
- They provide emotional and practical support.
- This includes helping you access culturally safe healthcare services and information.
- The MHLO service is confidential. This means your information is kept private.
- Our MHLO also trains our staff on ‘culturally safe’ practices for a wide variety of cultures.
Help if you don't speak English
- We have a person available to help you understand health information if you don’t speak English.
- This person is called an ‘interpreter’.
- This service is free.
How to contact the MHLO
- The MHLO is available Monday to Friday.
- Speak to your nurse.
- Phone: 03 6166 8126
- Email: [email protected]
Chaplaincy services
- Our chaplaincy service provides compassionate emotional and spiritual support.
- This support is available to you and your family and visitors.
- We are available 24 hours a day.
- Chaplains are assigned to wards/units and visit patients where appropriate
- We can arrange a specific religious faith or denomination representative/clergy to visit you.
- Please phone the chaplaincy service on 03 6166 8487 to arrange this.
- If you are phone outside office hours and need urgent spiritual assistance please phone the chaplaincy service switchboard on 03 6166 8308.
Hospital chapel and services
- The chapel is located on the first floor of C Block.
- It is open 24 hours a day for your quiet prayers and reflections.
- Notifications of services are made over the public address system.
Service type | Time |
|---|---|
| Morning prayer services | Weekday mornings |
| Weekly chapel services | Sundays at 11am |
| Catholic mass | Wednesdays at 5pm |
| Saturdays at 5pm | |
| Sundays at 4.30pm | |
| First Friday of each month at 5pm |
Dining room
- Visitors may purchase meals in the hospital dining room between 7:00 am and 7:00 pm.
- The dining room is located on the ground floor in D Block.
Meals and dietary requirements
- As a patient, you will be provided with a choice of meals and menu plans.
- Menu plans are delivered with breakfast and collected between 9:30 am and 12:00-midday.
- You may be prescribed a special diet as part of your treatment.
- If you are on a special diet at home or have a food allergy, please tell the nursing staff.
- A hot beverage is served at mealtimes.
Meal type | Time |
|---|---|
| Breakfast | 7:00am to 8:00am |
| Morning Tea | 10:00am |
| Lunch | 12:00-midday to 1:00pm |
| Afternoon Tea | 3:00pm |
| Evening Meal | 5:00pm to 6:00pm |
| Supper | 7:00pm |
K Block Cafés
- Pounds and Ounces, and Green Panda are privately operated businesses.
- Located on the Ground Floor K Block next to Campbell Street entry.
- Go to their website to view the selection of drinks and food they have available.
Opening hours
- Pounds and Ounces | Monday to Friday – 6:00 am to 5:00 pm daily | Saturday and Sunday – 8:00 am to 2:00 pm
- Green Panda | Monday to Friday | 6:00 am to 5:00 pm daily
Laundry
- The hospital is unable to do any laundry for your personal clothing.
- We can supply pyjamas or gowns if you come in as an emergency patient.
Television, internet, mobile devices and computers
- Overhead televisions are available for hire in our hospitals. Please enquire about details when you arrive to be admitted.
- Please do not bring your own electrical appliances, including televisions.
Free Wi-Fi is available for patients and visitors on most Wi-Fi enabled devices at Tasmania’s four major hospitals – North-West Regional Hospital, Mersey Community Hospital, Launceston General Hospital and Royal Hobart Hospital.
How to access the public Wi-Fi network:
- Select the ‘TasGov_Free’ network on your device.
- Read the terms and conditions. Once you agree and accept you will be connected to the free Wi-Fi service.
- You will need to re-accept the terms and conditions after 24 hours of continuous use, or if your device is inactive for more than 30 minutes.
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