TranslateAccess Mental Health - Helpline
If you or someone you know is experiencing distress, seek help and support from Lifeline 13 11 14 or the Suicide Call Back Service 1300 659 467.
In an emergency, call Triple Zero 000
Access Mental Health is a mental health support, triage, and referral phone line delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania.
It operates 24 hours a day, 7 days a week to support the Tasmanian community and make it easier to access to the Tasmanian mental health system.
Anyone in Australia can call Access Mental Health on 1800 332 388 for:
- immediate counselling support over the phone
- information about the Tasmanian mental health system
- help making a referral to public mental health services.
If you are a current consumer, you can call Access Mental Health to get in touch with your community team. GPs and other treating health professionals can also call Access Mental Health to make referrals.
Access Mental Health is operated by skilled and experienced mental health professionals. Wherever you are in Tasmania, you will speak with someone who understands the Tasmanian mental health system and the mental health services available near you.
Download the Access Mental Health Helpline brochure
Access Mental Health supersedes the longstanding Mental Health Services Helpline and is now the single referral point for public mental health services. It uses the same phone number, 1800 332 388, and provides the same services.
Referral Form
Download the Access Mental Health Referral Form
Other support services
| Service | Focus | Availability | Contact |
|---|---|---|---|
| Lifeline | National phone crisis counselling service and online counselling for people experiencing emotional distress | 24/7 | Phone: 13 11 14 Website: Lifeline |
| StandBy Support Service | Tasmanian phone suicide postvention counselling service | 24/7 | Phone: 1300 727 247 Website: StandBy Support Service |
| Suicide Call Back Service | National phone counselling service for people at risk of suicide, concerned about someone at risk, bereaved by suicide, or experiencing emotional or mental health issues | 24/7 | Phone: 1300 659 467 Website: Suicide Call Back Service |
| MensLine Australia | National phone support and online counselling for men | 24/7 | Phone: 1300 789 978 Website: MensLine Australia |
| 13YARN | National phone support for Aboriginal and Torres Strait Islander people | 24/7 | Phone: 13 92 76 Website: 13YARN |
| QLife | National phone and webchat, LGBTI peer support for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships | 3 pm to 12 am, seven days a week | Phone: 1800 184 527 Website: QLife |
| Open Arms – Veterans and Families Counselling | National face-to-face, telephone, and online counselling service for people that have served in the Australian Defence Force and their families | 24/7 | Phone: 1800 011 046 |
| Kids Helpline | Phone support and online counselling for young people aged 5 to 25 | 24/7 | Phone: 1800 55 1800 Website: Kids Helpline |
| Beyond Blue | Phone support and online chat service and links to local services | 24/7 | Phone: 1300 224 636 Website: Beyond Blue |
| headspace | National online counselling service for young people | 9am to 1am, seven days a week | Website: headspace |
| Mental Health Families and Friends Tasmania | Tasmanian phone support for families and friends supporting someone with their mental ill health, including someone impacted by suicide | Tues to Thurs, 9:30am to 3pm | Phone: 6228 7448 |
| Mental Health Lived Experience Tasmania | Works with mental health consumers, the state mental health system, mental health service providers, and the community to ensure that the voice of lived experience is heard in the planning and delivery of Tasmanian mental health services | Mon to Fri (except Wed), 10:00am to 4:00pm | Website: Mental Health Lived Experience Tasmania |
| Alcohol, Tobacco, and other Drugs Council Tasmania (ATDC) | Provides information and awareness, prevention and early intervention, harm reduction and specialised treatment and recovery services and programs | 9:00am to 5:00pm, weekdays | Website: Alcohol, Tobacco and other Drugs Council Tasmania |
Printable resources
We have a limited range of printable resources available by request. Please use our online form to view and request our current promotional resources.
Information in your language
Information about Access Mental Health Service has been translated into multiple community languages.
View the Access Mental Health Posters in your language
How to provide feedback
We welcome your feedback.
View how to provide feedback to Mental Health Services
