Consumer participation
Patients, their families and/or carers who engage and participate in patient health, wellbeing and care achieve better outcomes. Involving patients in their care, including decisions about their care, ensures the care is compassionate and appropriate.
How can you participate
- It is important to have members of the community support our work.
- We are looking for people to become consumer representative volunteers (CPV).
- As a CPV, you volunteer to help us guide healthcare delivery.
- You help our Consumer and Community Engagement Council and other consumer working groups.
Consumer representatives
Consumers on the Register are past or present patients, clients and/or relatives or carers interested in sharing their experiences, opinions and ideas for improvement.
Consumer representatives can:
- be part of a working group in developing patient experience survey forms
- review information for consumers
- participate in interviews, discussion groups or community forums.
If you would like to find out more, please contact the Quality Risk Patient Safety Unit at (03) 6777 4693 or email [email protected]
Consumer and Community Engagement Council (CCEC)
The CCEC helps the hospital support the best interests of Tasmanians by:
- providing advice on national health standards
- reviewing patient information, policy and clinical practice standards
- reviewing safety, quality and performance
- reviewing patient feedback, experience and satisfaction surveys
- recommending improvements
- advocating for service development and site redevelopment
- providing input on issues affecting or impacting service delivery
- providing input for research projects and quality improvement initiatives.
Meet the current members
Amir lives in Prospect Vale. Amir moved from Iran to Tasmania in 2010. Amir has studied medical laboratory science and is currently working with the Department of Natural Resources and Environment Tasmania.
Amir is passionate about helping the migrant community to settle into the culture of living in Launceston. Amir does this through interpreting in medical, educational and vocational training, as well as helping the Afghan Hazara community in various matters such as driving lessons, arranging funeral according to the faith, getting into work and finding jobs.
Amir loves to have contribution to the Council to have the migrant’s community voices heard by the Health Services with a determination to improve the quality of our health system.
Maureen trained as a General Nurse at the Launceston General Hospital in the mid 1960’s then specialised in Midwifery at the Royal Hobart Hospital a few years later. In 1995 Maureen graduated with a Batchelor of Nursing from the University of Tasmania. A long career in nursing followed covering a wide range of roles, all driven by Maureen’s strong commitment to patient advocacy. For over 20 years, Maureen worked with The Cancer Council Tasmania, including the National Breast Cancer Centre, and was involved in a variety of national working parties and committees developing several cancer management protocols and related patient information material. Towards the end of her career, Maureen worked part time with Calvary Health Care North in multiple roles. Maureen is a current representative on the Human Research Ethics Committee for the University of Tasmania of which she has been a member for the past 14 years. Following an experience as a patient at the Launceston General Hospital, Maureen is keen to bring her enthusiasm and knowledge gained through her career to the Consumer & Community Engagement Council and continue to play a useful role in improving the consumer experience.
Paul grew up in rural Tasmania before joining the Army at 16, including graduating from the Royal Military College, Duntroon. He has recently returned to Tasmania and now lives between Launceston and Levendale where he has taken over the family farm.
Paul spent twenty years in the Army working in electronics and on helicopters; he has also worked for Sikorsky Aircraft as well as pastored churches in Queensland. Paul has studied extensively and holds an MBA (Technology Management), MDiv, Grad Dip Christian Ministry, and BEng (Aerospace).
A greater understanding of different people groups and cultures is something Paul is passionate about, especially as he continues to discover his family origins as an indigenous Tasmanian. He is deeply interested in seeing better outcomes for all people, and the state in all areas of life.
Health is one area where he has had experience, both as a consumer and a carer; as well as a Board member with the Wide Bay Health and Hospital Service in Queensland.
Peter lives in Launceston. Peter is a retired senior manager within the State Service with 42 years’ service and on retirement was with the Department of Treasury and Finance, Liquor and Gaming Branch – as Secretary to the Licensing Board and Manager Communications and Education.
Some of Peters close friends and family members have experienced often lengthy episodes of care within acute care services across Tasmanian Health Service - North. Peter is experienced in providing consumer feedback and remains committed to the principles of consumers being involved in planning and design of health care.
Peter is the current Chair of the Consumer and Community Engagement Council.
Robin lives in Norwood, is a member of the Franklin House Committee, Tasmanian Heritage Council, Launceston college committee and Tram Society Committee as well as being a former member of the Legislative Council. He is a sports lover (and participant!), past chairman (and a member for 12 years) of the York Park Inveresk Precinct that includes UTAS Stadium and has been involved in many community organisations.
Robin is passionate about representing consumers. Robin compares consumer feedback to his own businesses and the importance of trusting relationships to ensure reputation, service and care is maintained.
Sue lives in Launceston and is a retired Registered Nurse of over 40 years with a Masters in Acute Care. Sue held the position of Stomal Therapy Nurse at the LGH for over 20 years. Since retiring 2 years ago Sue has been the secretary for the Launceston General Hospital Ex-trainee Nurses Association and more recently a volunteer as an independent person for underage youth with the Launceston Police.
Sue’s interest in the Consumer and Community Engagement Council (CCEC) has been influenced by her experiences as a carer advocating for her husband with his disability. Sue is passionate about the importance of patient feedback and experience as well as the response to this from the Tasmanian Health Service. Sue would like to help ensure that all members of the community receive safe care throughout their patient journey.
Sue grew up on the northwest coast. Her father was an anaesthetist and her mother a nurse. She now lives in rural northern Tasmania, at Clarence Point.
Sue is retired after a long career in Tasmania and Victoria, primarily in managing information technology teams within Federal Government departments. She also has experience in governance.
Since retiring, Sue has been deeply involved in a range of community organisations. She is a member of the Beaconsfield Community Health and Wellbeing Association, including the local hospital, and the Beauty Point Hospital Auxiliary. She is a board member of Beaconsfield Park Homes Inc, a social housing retirement village.
Sue is particularly interested in how community involvement can improve health promotion and access to health services.
Tony lives in Legana. Tony has an engineering background with many years as a business consultant.
Currently, Tony is on the board of the Northern Tasmania Cricket Association as well as being a member of two choirs in Launceston, this helps Tony to give a voice to the wider community views. Tony has lived and volunteered in the Northeast of Tasmania bringing the experience of living in a rural setting from a community and personal viewpoint.
Tony has had direct experience with the hospital system as a patient having major surgery and being a patient in a cardiac ward at LGH.